Frequently Asked Questions
What You Need To Know About Carpet Cleaning

Q1. What type of cleaning equipment do you use?

A. We have a truck mounted steam cleaner. Our unit was purchased from Prochem, who are arguably the best manufacturers of steam cleaners.
This steam cleaner is powerful, efficient, and durable, which means your carpet and upholstery will be cleaned deeply and thoroughly by removing those deep bedded soils and stains and ensures a quick drying time.

Q2. Friends tell me they had their carpets steam cleaned, and the stains reappeared in a short while.  Does this happen?

A. Yes, this can happen if the detergent is not rinsed properly. A professional carpet cleaner will pre-spray your carpet first, then rinse the pre-spray out, similar to a rinse cycle in a washing machine. This reduces the need for too much detergent.

Q3. How often should I have my carpets cleaned?

A. Your carpets should be professionally cleaned every 12 months. When cleaned and maintained properly, the carpet life is extended. No damage will occur if carpets are cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause carpet damage.

Q4. How much can I expect to pay to have my carpets and upholstery cleaned?

A. Our quotes are $22.00 per room, based on an average bedroom size. Upholstery is $25.00 per seat position. The quote will be done before you agree to any work by MMS Cleaning.  GST is included in the above prices.

Q5. What about moving the furniture?

A. MMS Cleaning staff will move the following furniture before shampooing your carpets: sofas and lounge suites, tables, and beds on wheels. We do not move: bookcases, fish tanks, waterbeds, china cabinets, computers, and delicate or fragile items.

Q6. What stains will be removed when I have my carpets cleaned?

A. A carpet spot is a substance which has adhered to the carpet fibres, but has not yet become set. A stain is more advanced, and has most probably become set. Stains are more difficult to remove than a spot. MMS Cleaning carries a large range of stain removal solutions for the removal of coffee, tea, cola, urine, red wine, etc. If the stain has not set and become permanent, stain removal may be successful.

Q7. How long does it take for my carpet to dry after cleaning?

A. The average drying time is 2.5 to 3 hours, but will be affected by type of carpet and weather conditions.